1. Subscription Cancellation
You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period. To cancel your subscription:
- Log into your account and navigate to subscription settings
- Click on "Cancel Subscription"
- Follow the prompts to confirm cancellation
2. Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues preventing service access
- Duplicate charges
- Service unavailability for extended periods
- Subscription cancellation within 14 days of purchase
3. Refund Process
To request a refund:
- Contact our support team at info@pestsinfo.com
- Provide your account details and reason for refund
- Allow 3-5 business days for review
- If approved, refunds will be processed to your original payment method
4. Non-Refundable Items
The following are not eligible for refunds:
- Used consultation credits
- Completed expert consultations
- Downloaded resources and materials
- Subscription periods that have already been used
5. Processing Time
Refunds typically take 5-10 business days to appear in your account, depending on your payment provider. You will receive an email confirmation once the refund has been processed.
6. Special Circumstances
We may consider refunds in special circumstances not covered by this policy. Each case will be reviewed individually by our support team.
7. Related Policies
Please also review our other legal documents:
8. Contact Information
For questions about our refund policy or to request a refund, please contact us at:
Email: info@pestsinfo.com
9. Last Updated
Last Updated: 7/8/2025